Procedures

HIPAA: Compliance is Not an Option!

April 14, 2004, that’s the compliance date for the HIPAA Privacy Rule for small health plans. A small health plan is defined as a plan that spends less than $5,000,000 in premium annually if fully insured, or pay less than $5,000,000 in claims annually if self-insured. Are you in compliance?

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HIPAA HITECH Presents New Challenges for Business Associates

April 14, 2004, that’s the compliance date for the HIPAA Privacy Rule for small health plans. A small health plan is defined as a plan that spends less than $5,000,000 in premium annually if fully insured, or pay less than $5,000,000 in claims annually if self-insured. Are you in compliance?

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HIPAA HITECH…Is Your Agency in Compliance?

Buried in the Health Information Technology section of ARRA was legislation that will forever change how your agency handles information for your employee benefits clients. Following the HIPAA Privacy and Security Rules is not optional. As state attorney generals become more aware of how to pursue noncompliance by business associates the greater your chance of…

HIPAA Security Awareness Training

Has your agency started the implementation of security policies and procedures to meet HIPAA Security Rule requirements? What about other laws for essential security requirements? Have you developed your security training plans? Just what are these requirements? The answer comes right from the final security rule….

What We Know and Don’t Know About HIPAA

Here’s what we do know about HIPAA:  _____Here’s what we don’t know about HIPAA:  ∞This article includes links to authoritative and otherwise web sites that may answer many of your questions about HIPAA compliance.

Monitoring Phone Calls

Do you ever call customer service for a company and get a message that the call may be recorded or monitored? Most likely this is a quality control function and something you may do in your own agency to measure your customer service or E&O exposure. Keep in mind that there are legal ramifications of…

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Quality Control vs. Service Delays

New and renewal policies should be reviewed thoroughly for completeness and accuracy before delivery to the insured. However, at certain times of the year when there is a heavy backlog, this could mean that insureds get their policies months into the policy period. So, how do you balance quality with responsiveness, particularly given the importance…

Law.

The Credit Crisis, Accounting Standards, and Insurance Agencies

In the midst of the credit crisis and economic turmoil, some very important accounting standards are coming to the forefront.  Accounting is almost as boring as IT for most agency principals, but it is worth paying attention because the impact on this industry and your opportunities are significant.

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Inaccurate Conclusions

Just because an independent agency places more business with one company rather than another does not mean anything nefarious is occurring such as unethically steering business. Even if the insurance company benefiting the most pays the most, this does not mean anyone is doing anything wrong. But to people willing to jump to conclusions, it…

Benchmarking…Next Generation

What is Benchmarking? It is a management tool in which an independent agent can analyze the agency’s financial and operating results against other agencies within its own peer group. This article explores a FREE service where you can add your own data and see how it compared to your peers.

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