Procedures

Disaster Planning & Recovery for Insurance Agencies

Here are the components of a Disaster Recovery Program (DRP) that was unfortunately missing in New Orleans and was woefully inadequate in the State of Louisiana. As critical as the attack on New York was on 9/11, the comparison of Mayor Giuliani’s leadership and coordination and that of the lack of the same in New…

Tornado Season Ahead Caution Sign With Tornado Background

Lack of Documentation on L&H Sales

Some independent contractors sell L&H insurance and split commissions with a bank-owned agency. The agency does not get a copy of any of the documentation, from application to policy. Servicing is done solely by the insurer. Because of the way business is done, there is nothing that is recorded on the agency management system (no…

“Courtesy” Calls on Cancellations of Direct-Billed Policies

After years of preaching to agencies that they should not call customers whose direct bill policies are in a “pending cancellation” state due to non-payment of premium, at least one insurer is suggesting that agents make a “courtesy call” on most clients whose direct bill policies are unpaid past their due dates. Could this present…

Financial manager, realtor or insurer consulting clients, interviewing interracial couple in office. Happy smiling black wife and caucasian husband taking loan, mortgage, purchasing real estate

Can Agencies Cancel Agency-Billed Policies?

Can an agency that fronts money for an insured cancel the policy when the insured refuses to pay? If you think the answer is “yes,” then you’ll definitely want to read this article!