Agency Operations

How to Become an Independent Insurance Agent

Imagine a career that allows you to work remotely, set your own schedule, be your own boss and have fulfilling, gainful work. These are all benefits that independent insurance agents enjoy on a daily basis. If you’re curious about what it takes to become an insurance agent, read on.

Firing Customers…Dump Letters

Increasingly, agents are discovering that they have customers that they no longer want for one or more of many reasons. Maybe it’s a contractor that generates so much certificate of insurance activity that commissions can’t offset the cost to service the account. Other customers may have “personality” problems or present what agency management perceives as…

Commodity vs. Relationship

One of the reasons that the direct writers and internet-based companies do so much business is that the buying public feel that insurance is a commodity—we’re all the same and the price is the only differentiation. In an impersonal internet-based world in which texting replaces actual conversations this concept makes sense—until a sour experience with…

Customer relationship management concept. wooden block with target icon linked with human for customer focus group. Data exchanges development and customer service.

Is Insurance Knowledge Important?

What does an agency sell? One might say an agency sells price. Fair enough. But what are they selling for price? An insurance policy? Any policy? Is whether or not the policy provides the coverages the insured needs secondary, to be discovered in court together? Is an agency selling insurance I.D. cards and evidences of…

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